Frequently Asked Questions
Frequently Asked Questions is designed to answer many of the most common questions of new customers. If you have a question and do not see the naswer in this section, please do not hesitate to contact our office directly. We are always happy to help!
You can use Stripe, any major credit card, mail a check, or use a purchase order from your company. Whichever method is the easiest and most convenient for you.
Yes. The class participant and the purchaser/paying party do not have to be the same person. As a result, the participant just needs to be sure that their name and email address is listed as the person who will be the class participant to ensure the certificate is properly issued.
The completion certificate will be emailed to successful participants within 24 hours of course completion.
The completion certificate will be emailed to successful participants within 24 hours of course completion.
You may contact the CCA office using telephone, email, text, the contact form on the CCA website, or the Live Chat feature (located in the lower left hand side of each page of the CCA website). The CCA office is open Monday-Friday 9am-5pm Eastern Time.
The CCA office is open with customer service representatives available Monday-Friday 9am-5pm Eastern Time. But, you can leave us a message (phone, text, email, live chat) anytime and a representative will get back to the as soon as possible during normal business hours.
Customers can contact the CCA office using telephone, text, email, the contact form on the CCA website, or the Live Chat feature (located in the bottom left hand side of each page of the CCA website). If you do not find what you need in the Frequently Asked Questions, please contact us.
Registered class participants should go to the CCA homepage and choose ‘My Account’. You will be able to login (or sign up for an account). Once logged in, participants will be able to access all of t your courses with CCA.
Yes. CCA has an Honor Code of which every student MUST read, understand, acknowledge and agree to adhere for each CCA class. You can access the Honor Code Policy here.
You may cancel a class. But, you must adhere to the CCA Cancellation policies. Access the CCA Cancellation Policies here.
You may access the CCA Privacy Policy here. It will outline what is kept, how it is kept and why it is kept. And, if you have questions, please contact the CCA office.
Child Care Academy offers online training courses for child care providers. Our childcare classes are approved in some states. Visit our CDA Certification (Child Development Associate Credential), for information about this national credential.
We also offer CPR/AED/First certification classes. And, these classes are approved and accepted in all states.
Our child care training programs can be completed at your convenience. They are offered as online classes. So, they can be completed in the comfort of your own home, office, classroom, or even the while on vacation. Our office offers free unlimited customer service via telephone, email, or live chat!
Early childhood child care training is relevant, rewarding, and important. Hence, it ensures availability of high quality early childhood education. Contact us with any questions, comments, or concerns.
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Please Note: It is the responsibility of each student to determine if courses meet the requirement(s) of their state for credit/clock hours/renewals/licensing/etc.